Our client, Vantage Foods Inc. offers innovative, case-ready fresh meat solutions for North American food retailers. The company is currently recruiting a Customer Account Manager.
Reporting to the Winnipeg Service Centre General Manager with functional reporting to the Senior Vice President Business Development, the Customer Account Manager is responsible for supporting the business development activities in the Winnipeg Service Centre and for providing specialized expertise in customer support once the service agreements are in place with major customers. The Customer Account Manager will be the first point of contact for the retail customer(s) in providing specialized services and support. This role is both strategic and tactical in nature.
AREAS OF RESPONSIBILITY
Collaborate with the Service Centre General Manager to address recurring and more complex service issues and concerns, including the necessary development of plans for resolution Build and maintain solid working relationships with key partner customer contacts Investigate, log and solve partner customer problems in a timely manner and involve additional support as required Provide specialized services and support such as initial product specification development, raw material yield analysis and pre-launch training at the retail level Ensure ongoing and timely partner customer support for distribution and product quality questions Working in collaboration with our partner customer(s) and other members of the senior management team, establish customer service procedures, policies and standards Develop and maintain an active network of industry contacts and ensure current market intelligence is maintained by the company Actively participate, as required, in the partner customer periodic review process including attending in person meetings Maintain accurate and timely documentation related to partner customer discussions, actions and other forms of communication Plan, organize and oversee logistical requirements in conjunction with partner customer needs Participate in internal calls and discussions on customer development initiatives, as well as our performance status against related items contained in the business plan Train other Service Centre staff as required to deliver on service delivery standards for the partner customer
Degree/diploma in Business or Marketing with a minimum of seven years equivalent work experience Broad knowledge of retail meat products and retail meat department operations including distribution, SKU management and product quality Experience or knowledge of primary packing and knowledge of pork and beef primary cuts Knowledge of pork musculature, world regional carcass cut-outs, and technical terminology to satisfy interaction with representatives of the Japanese market. The ability to quickly analyze, assess and trouble shoot quality issues back to root cause resolution. Advanced level knowledge of case ready meat operating issues, processes and products Knowledge of manufacturing, operations applications and workflow Advanced level knowledge of Microsoft operating systems, database software, and productivity tools (Outlook, Excel, PowerPoint, and Project) Ability to troubleshoot, maintain sound customer relations and carry on relevant research Knowledge of continuous improvement concepts, particularly lean manufacturing principles as they apply to perishable goods manufacturing environments
Ability to stay current with changes in partner customer relationship and contact management systems and resources Success in building and maintaining positive business relationships with internal and external customers Extremely detail-oriented with an ability to handle multiple tasks Excellent oral and written communication skills, including face-to-face interactions at all levels Ability to perform and prioritize tasks in high-pressure organizations
If you would like to apply for this position, please email your resume to Western HR Consulting at: email@example.com
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